Installation Manual

 

Please note for installing on a cable modem.

  • If you notice a customer using a cable modem without a proper router, such as directly connecting devices to an ISP modem that lacks sufficient LAN ports (typically designed for IP phones), it’s essential to advise them to invest in even a budget router. However, there’s a workaround available.

    When installing Port-Digger on a cable modem, you need to reboot the modem to register Port-Digger 6 with your ISP automatically. If the modem’s LAN IP expires, another reboot will be required, which can occasionally occur. This issue often arises when using the ISP-provided cable modem instead of a separate router to cut costs. Unfortunately, these modem/router combos do not perform as well as dedicated routers.

    We strongly recommend using a separate router, as this approach ensures better performance and reliability.

Step 1: Make sure both internet and ethernet cables are working properly.

Follow the steps below to verify the connection before starting the installation of our product::

    1. Connect DVR to the customer’s router. (Do not install PortDigger yet).
    2. Reboot the DVR then Go to DVR network menu and check the DHCP IP address.
      (in other word, Obtain IP automatically then reboot the DVR).
    • If you are getting, abnormal looking LAN IPs like 0.0.0.0 or 169.254.x.x or 192.0.0.x there is an issue with the network; you must resolve this first to receive the proper LAN IP before even using our product first. That’s mostly Ethernet cable problem or defective ethernet ports from the router even defective DVR lan port.
    • Ethernet cable is not the same as an electrical cable. Avoid using hand-twisted or hand-taped extended wires, as well as bending the cables (even routing them through door gaps, which can lead to cable damage). These practices can cause reduced packet flow or completely block packets when the cable is pressed by something. 

Step 2: Connect Port Digger to DVR/NVR.

    1. Internet Cable goes to WAN port of Port Digger,
      the LAN port of Port Digger goes to the DVR. 
    2. Make sure that DVR network setup menu enabled “DHCP” 
    3. Click Apply or Ok button and then restart the DVR. (important)
    4. You’re all set!  

Post-installation.

    • Please wait a minimum of 60 seconds; then you should see Solid LED on Port Digger, it means it is online and ready to use.
    • Use the last 5 digits of the MAC address printed on the Port-Digger device, followed by ‘anycast1.com’ (for example, if the last 5 digits are a1cb2, use a1cb2.anycast1.com). Keep the rest of the settings, such as the port number and username/password fields of the DVR/NVR, the same as before.

Trouble-shooting.

    • If you are working on NVRs, finish all of your NVR camera and setup jobs first then install the Port-Digger as the final step.
    • To access the DVR/NVR from the local LAN, log in to the local router to obtain the DHCP lease information for Port-Digger. Use that local IP address provided to access the DVR/NVR in the local network. Additionally, you can bind the local IP address to Port-Digger’s MAC address to ensure a dedicated and consistent LAN IP, which is recommended for improved reliability and ease of access.
    • If you have any questions, please send your technical questions via text message to ‪(213) 282-3192‬.‬